terms and conditions

The terms and conditions below regulate your use of this Site. If you use this Site, you are agreeing to abide by all the terms. Lunch Boxes With Love reserves the right to revise these terms at any time. 

General Use Restrictions
All information, documents & product images provided on this Site, including trademarks, logos, graphics and images are provided to you by Lunch Boxes With Love.

Links To Third Party Sites
This Site may provide links to other websites or resources over which Lunch Boxes With Love does not have control.  Such links do not constitute an endorsement by Lunch Boxes With Love. You accept that Lunch Boxes With Love is providing these links to you only as a convenience. 

Indemnification
You agree to defend, indemnify and hold harmless Lunch Boxes With Love, representatives, partners, agents and employees from and against any and all liabilities, claims, costs and expenses, including legal fees, that arise out of or in connection with your use of the Site or breach of these Terms.

Order process
Our display of products on our website is an invitation to treat and not an offer to sell those goods to you.  An offer is made when you place the order for your products. As you go through the order process there are also a series of instructions. We will not be bound however unless and until we accept your offer.

We take payment from your card at the time we dispatch your order, once we have checked your card details. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. We will send to you an email to acknowledge your order, if you enter a correct email address. This is not an order confirmation or order acceptance from us.  Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place on the dispatch to you by us of the goods and order invoice, which takes place as your product is shipped from our warehouse. It does not take place until that stage, notwithstanding that we may have debited your card (see above) or that we have sent an acknowledging email (see above).


All orders that you place on this website will be subject to acceptance in accordance with the above clause of these terms and conditions. The purchase of goods is subject to availability.  We do not file details of your order for you to subsequently access and therefore please print out these terms and conditions and the order acknowledgement for your own records. If you require any information about orders you have placed with us please email [email protected]  

Our Customer Service  is open Monday 9.00am – Friday 5.00pm (EST).

 

Exchanges & Returns 

If you find your products are not what you expected, please contact us within 7 days of receiving your purchase to arrange an exchange. An exchange will only be provided if the item is unused and unopened, with all packaging intact. Return postage is the responsibility of the customer and an additional delivery fee will be charged for any items exchanged. There is no refund or exchange available for sale items.

In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receiving your purchase.  A replacement product will be dispatched (subject to availability) once the faulty product has been returned.  Cost of return postage will be refunded once the returned product has been received by Lunch Boxes With Love. We reserve the final right to determine if a product is faulty.

 

Please address your return to:

Lunch Boxes With Love 

14 Prairie Avenue

Maudsland QLD 4210

Australia

 

Customer Service
If you have any queries or issues with your order please email [email protected]
Our Customer Service Centre is open Monday 9.00am – Friday  5.00pm (EST).

Availability
All orders for products are subject to availability. It is possible that an item you purchased on this Site is not in stock. We are truly sorry if any items you wish to purchase are not in stock. Any sold out items will have 'SOLD OUT' beside them on the statement accompanying your purchase. Your credit card will not be charged for any unavailable items.

Supply
We reserve the right to refuse to supply any individual or company.

 

Company Information

The supplier of the goods featured is Lunch Boxes With Love, 14 Prairie Avenue Maudsland QLD 4210.  

 

These terms and conditions do not in any way affect your statutory rights.